High School Graduation Orders FAQ’s

How do I place my order?

You can place your order at the school on the designated order days. Your school’s order day and time can be found on the flyer of your graduation packet. Packets are distributed at the beginning of the school year. Extra packets generally can also be found in the main office and the counseling center.

What if the students cannot order at school on order days?

They can mail their order in by January 13, 2012. Please mail orders to PO Box 820550, Vancouver, Washington 98682. After that date, students must use a late order form which will be available in the main office, the counseling center or you can print out the late order form here.

Will you call or send me an invoice with my remaining balance?

You will get an automated phone call in the Spring informing you of your balance.

How can I pay my remaining balance?

We have two payment options:

Pay by credit card: You can make payments online using
Pay by check: Mail your check to PO Box 820550, Vancouver, Washington 98682. Make checks payable to Herff Jones and please put your student’s name and school on the check

When will I get my order?

Graduation announcements and other graduation products are generally delivered to the school approximately 4-6 weeks prior to graduation. Cap & gown delivery dates are subject to the school and range from 1-2 weeks prior to graduation.

Can I add, remove or make changes to my order?

Yes, please contact our office immediately to make a change to your order.

What if the student transfers schools?

In many cases, students transfer to schools in the area that we are already providing the graduation products. In these cases, we will simply move the students order to the new school. Please contact us immediately to insure a smooth transition.

If the student is transferring to a school that works with a different graduation company, we can cancel the order and you will need to reorder with the student’s new school.

What happens if the student does not graduate?

Royal-T / Herff Jones offers a refund to any non-grads. All refund requests must be received in writing by July 1, 2012. Request may be emailed to info@royaltpapers.com